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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kealoha Chavez

Kealoha Chavez

March 5, 2026

5  out of  5
rating by Kealoha Chavez
"3rd generation headtke fam wit danny patel and Pauline wonderful sirvice and good people"
We responded:
"Wow, thank you for the 5-star review, Kealoha! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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James Bates

March 4, 2026

5  out of  5
rating by James Bates
"I have been with State Farm since 1985. First with auto insurance, later on with insurance to protect our home. The latest addition is insurance for our new Truck. Through the years, Danny Patel and Pauline Duenas in Chula Vista have provided stellar service. As senior citizens, my wife and I appreciate all the discounts and the ease of working with State Farm."
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Emoni Shipley

December 13, 2025

5  out of  5
rating by Emoni Shipley
"Pauline is the most outstanding agent I have worked with excellent service!"
We responded:
"Emoni. Thank you for helping our office in providing the great feedback on our service team including Pauline that served you."
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Jesus Garcia

November 4, 2025

5  out of  5
rating by Jesus Garcia
"Pauline is awesome to work with. I have been with Statefarm since 1997 and she has been there since then."
We responded:
"Jesus. Thank you for the feedback and we always hope that you and family and friends all will continue to get the best VALUE with our agency!"
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Mianna Sawyer

October 14, 2025

5  out of  5
rating by Mianna Sawyer
"Very great customer service. Very helpful and efficient. Got me insured as soon as possible and even helped me figure out how to cut costs to fit my budget."
We responded:
"Mianna. Thank you for the feedback. Our office is geared to provide great personal service and provide solutions in various Insurance and Financial Needs you or your friends or family may be in need of. Please recommend them to us so we can continue that level of service to them also! "
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Dale Stephenson

September 25, 2025

5  out of  5
rating by Dale Stephenson
"Danny Patel's office provided excellent customer service. Pauline was very responsive to my questions and her dedication to ensure my claim was approved is much appreciated."
We responded:
"Dale. Thanks for the wonderful review and being a valued client that deserves the best of services!"
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Jorge Rene Lopez

September 16, 2025

5  out of  5
rating by Jorge Rene Lopez
"“Pauline is awesome! I been with her for years and always have been super helpful, professional, and always quick to respond. She truly cares about her clients, and it shows in the way she handles everything.” I’m very grateful for her help!"
We responded:
"Jorge. We have wonderful clients like yourself giving us the great review even when we are all going thru challenging times."
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Ana L. Castelo M.

September 16, 2025

5  out of  5
rating by Ana L. Castelo M.
"Excellent service, the staff is very friendly in their customer service and attention"
We responded:
"Ana. Thank you and please continue supporting us to give you even better service as you well deserve. "
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Male Beatie

September 16, 2025

5  out of  5
rating by Male Beatie
"Rachel Burciaga is wonderful, i needed a copy of my hone coverage and she sent it to me right away!"
We responded:
"Male. Our office tries hard to keep up with new technologies as you are now made aware that you can download your policy id cards etc by having registered on-line."
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Christopher Escamilla

September 15, 2025

5  out of  5
rating by Christopher Escamilla
"I’m very satisfied with StateFarm and would definitely recommend their vehicle insurance to anyone looking for auto insurance. My Insurance Agent Raquel, has been amazing throughout my years with StateFarm and highly recommended Raquel for family and friends!! Raquel, is very positive and explains above and beyond to best assist you with any concerns or questions. Highly recommend speaking with Raquel!!"
We responded:
"Christopher. Awesome review. Thanks and please keep the office in the loop with your feedback!"
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Maria Soriano

September 10, 2025

5  out of  5
rating by Maria Soriano
"Always great and fast service"
We responded:
"Maria. Clients like you are awesome as you help us validate our services to you and our customers. Thanks. "
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elizabeth goldsberry

September 4, 2025

5  out of  5
rating by elizabeth goldsberry
"THEY ARE ALWAYS VERY HELPFUL, EVERY TIME I HAVE A QUESTION REGARDING THE POLICY THEYN KINDLY ANSWER ME AND ASK ME IF I HAVE ANY MORE QUESTIONS, AND ALWAYS LOOKING FOR THE BEST OPTIONS FOR ME."
We responded:
"Elizabeth. Thank you again. "
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Sam Chiem

August 29, 2025

5  out of  5
rating by Sam Chiem
"pauline and her crew is awesome"
We responded:
"Sam. Awesome to have fantastic clients like yourself who appreciate the value we provide from all the risk you allow us to manage for your household. My clients understand that the product of Insurance is not based on fixed costs like buying a desk but many variables that go into the make of that premium (not price). We also try to provide that added value from our agency thru our team each day to help understand how and why insurance costs are made up of."
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Pushpa Shastri

August 18, 2025

5  out of  5
rating by Pushpa Shastri
"Pauline whomI work with is fantastic person to work with. And she is great at her customer service etiquette. Luv her"
We responded:
"Pushpa. Awesome reviews. Appreciate your feedback and hope you continue that as we try to do our best each and every day!"
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Wendy Curiel

August 18, 2025

5  out of  5
rating by Wendy Curiel
"Tengo muchos años con esta aseguradora de carros 🚗 y siempre han sido excelentes, la atención es inmediata, eficiente y muy amable; Raquel siempre muy linda y amable!"
We responded:
"Wendy. Gracias, apreciamos su preferencia y los excelentes comentarios sobre nuestros servicios para usted y su familia. (Thank you and appreciate your business and the great feedback on our services to you and family!"
Profile photo of Rufus Runnells

Rufus Runnells

August 12, 2025

5  out of  5
rating by Rufus Runnells
"Pauline has been my agent for years and has always taken care of me. She has gotten me to get whole life insurance for my kids and grand kids always"
We responded:
"Rufus. Another 5-star review! Wow. Thanks."
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Rick Trovato

August 11, 2025

5  out of  5
rating by Rick Trovato
"Pauline is the best insurance associate I have ever worked with.super nice,friendly and knowledgeable."
We responded:
"Rick. What a nice compliment! Thanks, and we are proud to provide the level of service you deserve. Please refer all your family and associates to our agency to get the best of what is available in our Insurance and Financial services business."
Profile photo of LUIS AXEL RICO ESCOBAR

LUIS AXEL RICO ESCOBAR

August 7, 2025

5  out of  5
rating by LUIS AXEL RICO ESCOBAR
"Very good customer service. Raquel went straight to the point and help me solve it."
We responded:
"Luis. Awesome feedback. Thanks."
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Maria Elena V S

July 31, 2025

5  out of  5
rating by Maria Elena V S
"Excellent Customer Service From Pauline. So attentive and helpful. I also got really fast replies."
We responded:
"Maria. Thank for the wonderful feedback you honored our office as a five-star service provided! "
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John Marc Pacho

July 29, 2025

5  out of  5
rating by John Marc Pacho
"Ms. Pauline helped us with our auto insurance, together with my sister and gave a competitive pricing despite being newly licensed drivers in CA."
We responded:
"John. Thanks for the great feedback on our services and the great value you get in having ab agent address your needs. Thanks again!"
Profile photo of Luis Juan Fernandez

Luis Juan Fernandez

July 22, 2025

4  out of  5
rating by Luis Juan Fernandez
"It all depends who helps you, Raquel very helpful with questions asked but State Farm has a Special way of helping the customer, Great Customer Service."
We responded:
"Luis. Thanks for your wonderful feedback as to how we provide the value that our clients deserve and that trust embedded with that service on a daily basis!"
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Thomas Bui

July 3, 2025

5  out of  5
rating by Thomas Bui
"We’ve been working with Pauline and Danny Patel insurance group for many groups. We have comprehensive coverage with them (4 cars, home and business). Pauline is very responsive, kind and extremely helpful. Called, spoke with her directly and she sends an updated email within an hr Mr. Patel has been the best agent all these years, he used to stop by the business to discuss all the coverage, rates and different ideas to maximize the coverage Amazing company, honest business people, genuine and kind"
We responded:
"Thomas. Great feedback. Thank you! A very Happy 4th July."
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Maria

June 28, 2025

5  out of  5
rating by Maria
"Good fast service"
We responded:
"Maria. Providing us the feedback of "Good Fast Service" is awesome value that we appreciate you giving our office. Thank you! "
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SAIKIRAN M

June 25, 2025

5  out of  5
rating by SAIKIRAN M
"Great Team! Pauline was extremely approachable and quick to help with the needs."
We responded:
"Saikiran. Thank you for the 5-star review to our team member. We value that very much!"
Profile photo of Susan Kuhn

Susan Kuhn

June 11, 2025

5  out of  5
rating by Susan Kuhn
"We have had this insurance service for more than 25 years. We have always appreciated their accommodating, friendly service in covering our home, earthquake, personal property, autos and personal liability umbrella policies."
We responded:
"Susan. As many years you have a valued client, we really appreciate the five-star review feedback of the services we provide and the value that you receive with our agency in all aspects of your family Insurance and Financial Service needs!"